Genetic counselor delivering unexpected results to a patient/ client

This is a role play between a GC and a client, I would prefer saying client as in this particlua scenario the visitor is not yet confirmed as a patient. this video very specifically shows the expressions and emotions of the client and how the genetic counselors observes these signs and approaches the conversation!!

Write your thoughts in comments. Do you think a person who visits a GC should be called patient or client. Is it situational basis!!

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